Brief:A client requested an article (500-800 words) on "customer acquisition through content" that was HTML-optimized and included relevant keywords (SEO) as provided by the client.
Copy:<H1>Customer Acquisition – Trust Through Content</H2>
At its core, business is a relationship game. Once you've identified your customer base, how do you go about attracting them? Simple – show them what they want to see.
<H2>Long-distance relationships</H2>
Customers are more comfortable doing business with companies who they know. This should be as true for your online presence as for any other aspect of marketing, if your business is to stay competitive. Notably,
a recent US census saw online shopping overtake brick & mortar stores in several sectors for the first time in history.
This only serves to underline how necessary creating an effective online presence is, begging the question: How do we develop and nurture online relationships with our customers?
<H2>Challenges you'll face</H2>
The acquisition of customers is hard, there are no two ways about it. Beyond wrestling with the costs, beyond identifying quality potential customers, and beyond drowning in hundreds of creatives from your marketing team, let's look at what is arguably the hardest aspect of customer acquisition – building trust.
<H3>Who are you to tell me what to buy?</H3>
We're hard-wired to be biased toward what we know and trust. Unfortunately, the fact of the matter is that
customers just don't trust businesses anymore. They've lost faith in company reports and press releases, and prefer the recommendations of their friends or family instead. Therefore, you've got to be willing to invest in winning customers over.
<H3>There are a
number of monetary concerns</H3>
Of course it's important to pay attention to the cost of customer acquisition. We all want a positive return on our investment, and we all want quantifiable proof that what we get is appropriate to what we give. However, it can be dangerous getting bogged down in ROIs, CACs, and LTVs, to the point where you lose sight of the main focus – the customer.
According to Blake Morgan at Forbes, “operational efficiency is the exact opposite of a quality customer experience”. Building up a huge customer base
could leave your business ill-equipped to deliver personalized customer support. Therefore, it's important to be smart about your customer acquisition.
<H2>Strategies & Approaches to Customer Acquisition</H2>
These days, words like “cold calling”, “spam”, and “pop-up ads” illicit more bad emotions than the recent conclusion of Game of Thrones. Luckily, inbound marketing can be a great alternative to these more traditional forms of outreach. It's a great way to effectively demonstrate what your brand is all about!
<H3>Show them what you've got</H3>
What are some methods we can apply to work towards a solution? Effective content marketing would be a good start. Honestly, what better way could there be to show your potential customer who you are?
This isn't easy, however, and requires you to produce content which is consistently engaging to your potential customers. In addition, you will need to
apply proper SEO in order to be correctly indexed and displayed in search engines.
“Content marketing is an
ideal companion to B2B sales”, says Jeremy Durant, a marketing and branding strategist. This is due in large part to the inherent nature of the B2B sales process, which requires both multiple touch points with your clients to stay effective, and a variety of relevant and up-to-date content.
<H3>Teach, Don't Tell</H3>
One important aspect of content marketing is education. Through research and keyword searches, find out what your customer wants to know. The idea being that your company, through education content marketing, should provide answers.
Establishing yourself as a
reliable source of information is a great way to position yourself in the eyes of the customer. Your priority with these campaigns should be to educate, not sell.
<H2>We want what you want</H2>
The trick is to intrigue your customer. It's not enough to say that customers won't trust who they don't know. We can confidently state that customers won't trust who they don't
like. While in the distant past of the 1990's, this idea was represented by “cool” companies and graffiti-style logos, nowadays it's a little less straightforward.
Think of your approach to content marketing like that of a successful YouTuber. The content that they produce is
consistent,
relevant, and of
good quality. Of course, we can all only hope to one day be as successful as an
eight-year-old multi-millionaire reviewing toys for a living.